frequently asked Questions
Orders are processed and shipped within 1 to 2 business days. Typically, orders are delivered within 7-16 business days.
We strive to provide quality products to all our customers. However, we understand that problems may arise. That's why we offer a 30 day warranty on all our items. During this period, we accept returns and issue refunds only in cases where the item received is damaged or delivery has not taken place. Due to our clearance policy, we unfortunately cannot accept returns or issue refunds if the customer has chosen the wrong size or is dissatisfied with the item even though it is in perfect condition. We therefore encourage our customers to choose carefully, particularly using the size guide, before finalizing their purchase. If you find yourself in the situation where the item received is damaged or has not been delivered, please contact us at email@example.com with your order details and our customer service team will be happy to guide you through our simplified returns process.
Yes, you can cancel your order within 24 hours of placing it. Due to our fast shipping process, we recommend that you contact us as soon as possible if you wish to cancel your order. Please note that after this 24 hour period, your order will be processed and can no longer be canceled. In this case, you can consult our return policy for information on how to return or exchange your product once you receive it.